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Terms & Conditions

User Registration

If you register an account you will be able to access your purchase history and view your delivery information. Please note we do not hold your card details. We know you’ll do this anyway but it's important to highlight that it is your responsibility to keep your password confidential and Fera D'rocha cannot be held responsible if your account is hacked. See how your personal information is handled, Privacy Policy.

Whilst having an account does speed up the checkout experience it is not essential and purchases can be made without one.


All our products are subject to availability, and we cannot guarantee that items will be in stock. We manage our stock levels online, however, in the unlikely event your order is out of stock we will contact you to make you aware. You will either have the choice to wait for the new batch, make another choice, or accept a refund. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

Product Descriptions I

We are not medical or healthcare professionals and do not claim that the use of our products may have a positive effect on pre-existing physical and/or mental health conditions. The information in our listings pertains to the properties of specific ingredients used in the product.

Purchases and Payments

We accept the following forms of payment:

–  PayPal

–  Card

If your card payments are unauthorised, you will receive an email making you aware and your order status will change to on hold. Once payment has been made, your order will be processed. All payments shall be in GBP.

We reserve the right to refuse any order placed through the Site. We may, in my sole discretion, limit or cancel quantities purchased per person, per household, or order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.



See Shipping Information here.


We love our soaps and products we hope you will too. We check, inspect, and hand pack all items before shipping to make sure they’re perfect.  If for any reason you are unhappy then please let us know by emailing us at and we will be very happy to assist you. You would be responsible for any returning shipping fees. 

Lost or stolen packages

We use Royal Mail and Evri to deliver our packages, please allow 14 days from the date of your shipping confirmation for your parcel to arrive. If you believe your order has been lost, then please email and we will investigate what’s gone wrong.

We are not responsible for packages that are delivered to the wrong address due to an incorrect or incomplete shipping address provided by the customer.

Damaged Packages 

If you’ve received your parcel and it is damaged, you will need to contact us within 48 hours of delivery. We handle damage claims on a case-by-case basis. Please contact us if you have any issues!

Promotional Policy

From time to time we will offer customers promotions, these will include discounts, coupons, and bundles. All promotions are limited to one use per basket. If you wish to make a large order for personal use or have a wholesale inquiry then please contact us at or visit the wholesale information page for more info.

Review & Comments

We run a small business and we have put my heart and soul into producing high-quality natural goods. We also put every effort into ensuring that our products are packaged and prepared for delivery with care. Our customers are able to leave reviews on our products - if you have an issue please come to us before leaving a poor review and allow me the chance to make you happy.  If I feel that a negative review is unfounded, untrue or just malicious, we reserve the right to remove it.


Items purchased online are for personal use and are strictly not for resale, if you wish to sell our product then please visit my wholesale information page for more info.


Please feel free to contact me if you have any questions.

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